Terms and Conditions

The following terms and conditions apply to our website. Those that relate to our publishing activity can be found HERE.

PRICING – All prices are in UK British Pounds and, unless stated, are inclusive of VAT @ 20%

PAYMENT – We accept Paypal and debit/credit cards via PayPal. We do not see, handle or collect online credit card details which are all handled securely by PayPal.

DELIVERY CHARGES – Delivery charges are added automatically by the shopping basket system. The order total including delivery will be shown during checkout.

RETURNS & REFUNDS – Please check your order as soon as it arrives or within 3 days maximum. Should any item be delivered incorrectly or in a damaged condition please notify us immediately by email and we will send you instructions for its return. We are not liable for any external costs you may incur as a result of receiving incorrect/damaged goods. Depending on which is appropriate we will either replace the goods and refund the cost of the return or refund both the cost of the goods and the cost of the return .

PRIVACY POLICY – Cambria Books does not disclose customer information to any third parties except in order to arrange a delivery relating to an order you have placed. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. Personal information is collected that is necessary to complete your order.  We will not send any email to you or telephone you without your consent, other than where connected with a current order, i.e to advise of delivery dates, back orders etc.

COMPLAINTS – All complaints will be dealt with as soon as they are received and a reply will be made within 5 working days by the same method as that used to convey the original complaint. We aim to provide a fair and effective remedy to all complaints which will be treated in the strictest of confidence.

RIGHT TO CANCEL: In compliance with the Distance Selling Act requirements orders may be cancelled up to 7 working days starting the day after completion/receipt of the order. Cancellation notices must be received in writing by email or post clearly stating the order details and within the 7 day period. Goods must then be returned in a new, unused condition at your own risk and cost within 10 working days starting the day after the completion/receipt of the order. A full refund less the cost of the original delivery will be made as soon as possible after the goods are received back and in any event within 30 days.

Cancellation of goods received after the 7 working day period will not be accepted and cannot be returned. Goods cancelled within the 7 working day period but not returned or made available for collection by us within the 21 working day period will not be accepted back for return.

These terms and conditions are subject to revision without notice when the site is updated or our product catalogue changes. Last revision date: 11.7.18.
All correspondence or enquiries about this should be directed via our contact page.


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